Steamatic Australia Makes the Insurance Claims Process Easy

Steamatic Australia Makes the Insurance Claims Process Easy

Steamatic Australia prioritises a simplistic yet effective approach to making the insurance claims process easy. Here are 6 key strategies for meeting insurance requirements:

Dedicated Point of Contact

Assigning one Customer Service Officer (CSO) to manage the entire restoration aspect of the claims process provides continuity and ensures that the customer and the insurance representative have a consistent point of contact from start to finish. This helps streamline communication and ensures that required information does not fall through the cracks.

Qualified Assessment Managers

For large-scale restoration works, qualified assessment managers oversee the process to ensure that the scope of work, estimated timelines, and quality of operation, aligns with the final remediation requirements. This helps prevent unnecessary delays and/or additional work.

Certified Technicians and Training Academy

Steamatic Australia’s investment in a world-class training academy ensures technicians are highly skilled and knowledgeable about the restoration process. When IICRC certified technicians arrive on-site, they can explain actions clearly to the insured, instilling confidence and transparency in the process.

Leading Software for Detailed Information Collection

Steamatic Australia utilises leading in-house software to ensure that comprehensive information is recorded onsite. This includes capturing detailed progress photos and notes, and where required, inventories.

By leveraging advanced software solutions, Steamatic Australia can maintain accurate records, streamline documentation, and ensure compliance. This meticulous approach enhances transparency, facilitates communication between all stakeholders, and contributes to the efficiency and reliability of the claims process.

Geographical Coverage and Rapid Response

With a large team of restorers and broad geographical reach, Steamatic Australia can mobilise quickly during large-scale events. This capability allows us to assist customers promptly, returning them to their pre-event condition as soon as possible after an incident.

Feedback Mechanisms for Continuous Improvement

Implementing feedback review mechanisms demonstrates Steamatic Australia’s commitment to constant improvement and excellence in restoration services. By actively seeking and incorporating feedback from both insurers and insured, processes are refined to ensure customer satisfaction.

Overall, these strategies work together to make the claims process easy for both insurers and the insured. Our transparent communication, expertise, rapid response, and a commitment to excellence ensure a smooth claims process.

Call 1300 783 262 to find out more.