Here’s how we handle the assignment of water damage projects, with a particular focus on mould discovery and remediation.

During the initial stages of mitigating a water-damaged area, the discovery of mould can complicate the process. It’s essential to determine whether the mould is event-driven (caused by the current water damage) or pre-existing. This distinction influences both the remediation strategy and the communication with the insurer.

Steamatic follows the industry’s best practices for mould remediation. These guidelines ensure that the remediation is thorough and effective, minimising the risk of future mould issues.

Step 1: Initial Assessment and Mitigation

1. Initial Inspection: Our team conducts a thorough inspection of the water-damaged area to assess the extent of damage and identify any visible mould.

2. Water Extraction and Drying: We immediately begin extracting water and drying the area to prevent further damage and inhibit mould growth.

3. Mould Identification: During mitigation, if mould is discovered, we determine whether it is a result of the current event or pre-existing.

Step 2: Communication and Verification

1. Communication with Insurer: We promptly communicate the affected square meterage and details about the mould to the insurer, including necessary repairs for the water source. Transparent and timely communication ensures that all stakeholders are informed and can make decisions accordingly.

2. Work Cessation and Stakeholder Direction: All work is ceased, and we seek direction from stakeholders, including Major Insurance Providers (MIPs). This pause allows for a clear, informed strategy to be developed, ensuring that the remediation process aligns with all requirements and best practices.

Step 3: Mould Remediation

1. Assessment of Mould Area: If the affected area is less than 10 square meters, we follow the best practices for mould remediation as laid down by industry standards.

2. Environmental Professional Assessment: For visible mould growth less than 10 square meters in a contiguous area, an environmental professional (IEP) assesses the scope of the work required.

Step 4: Post-Clearance Testing

1. Remediation Completion: Steamatic performs the necessary remediation to the scope of work provided by the IEP.

2. Post-Clearance Testing: After remediation, we contact the IEP for post-clearance testing to ensure the area is free from mould.

3. Re-Cleaning if Necessary: If post-clearance fails, we re-clean the concerned area and re-test until the clearance passes.

Step 5: Final Steps and Client Billing

1. IEP Assessment and Laboratory Testing: The IEP conducts a detailed assessment and sends samples to the laboratory for analysis to confirm the remediation’s success.

2. Final Approval: Once the IEP re-tests the affected area and confirms it passes, Steamatic bills the client for the completed mitigation and remediation project.

3. Documentation: The IEP sends the scope of work and final clearance documentation to Steamatic, ensuring all steps are thoroughly documented and adhered to.

Steamatic Australia’s meticulous approach to water damage projects ensures that every detail is managed with precision and care. From the initial discovery of mould to the final clearance testing, our team is dedicated to providing the highest standard of service, ensuring both effective remediation and clear communication with all stakeholders.

For more information on our water damage and mould remediation services, contact Steamatic Australia today.