1. Purpose
The Policy explains our personal information handling practices. It describes how we collect, use, and disclose information about you or your use of our services.
The Policy outlines:
How we use this information
With whom we may share this information
What types of security procedures are in place to protect against the loss, misuse or alteration of information under our control
How any inaccuracies in the information we hold are corrected and amended.
2. Scope
This policy applies to all employees, contractors, visitors, and stakeholders involved in our organisation's activities and sets out how we treat the Privacy of parties with whom we interact.
3. Definitions
APP Means the Australian Privacy Principles as amended from time to time.
NPP Means the National Privacy Principles established under the Australian Privacy Amendment (Private Sector) Act, 2001.
Steamatic Relates to all Steamatic subsidiaries and related entities including, Johns Lyng Group, Precision Laser Cleaning and Steamatic Global Recovery.
Policy Relates to this Privacy Policy and its related contents.
Privacy Relates to information and/or opinion including name, address, telephone, e-mail address, date of birth, gender status, martial state, driver’s information, financial history and property information about an identifiable individual.
Privacy Act Means the Privacy Act 1998 as amended from time to time.
Privacy Officer Relates to the Officer charged with developing and implementing policies designed to protect employee and customer data from unauthorised access.
4. Legal and Regulatory Compliance
We are committed to complying with all applicable local, regional, and national Privacy laws and regulations. Our activities will be carried out in accordance with recommended best practice to ensure the prevention of unauthorised access and the protection of all relevant stakeholder information.
5. Procedure
1. We may use personal information for the purpose of marketing, but only where such information complies with the provisions of the Privacy Act and the APPs. Information collected from you may include:
a. For the purpose identified in 5.4.
b. To identify you and to conduct appropriate verification checks and other enquires
c. To help determine the best and most appropriate goods and services for you
d. To administer our products and services, including when dealing with insurers
e. To otherwise respond to enquires received by you
f. To process, confirm, fulfil and update you about your enquires and to carry out our obligations arising from any contracts entered between you and us
g. To perform authorised transactions with you
h. To discuss claims handling and history with insurers
i. To communicate with you and provide you with information (whether by e-mail, post or other means), about our products or services, where you have requested or consented to receiving this from us, or where this provision is otherwise permitted under the Privacy Act and the APPs
j. To notify you about changes to goods and services
k. To receive and address feedback or complaints from you
l. When evaluating job applicants and personnel, including their contact details, employment history and educational qualifications. To protect our legal interests and fulfil our regulatory obligations (if and to the extent necessary).
2. All our customers and others with whom we interact can opt out of receiving marketing communications from us. If you do not wish to receive electronic marketing communications from us and/or selected third parties, you may opt-out by clicking on the ‘unsubscribe’ link in any e-mail communications that we send you.
3. We may collect personal information such as that defined in clause 5.4 about individuals. Information shall only be collected directly from the individual concerned unless it is impracticable or unreasonable to do so or in circumstances where you would reasonably expect us to do otherwise, including as outlined further in this document.
4. Personal information may be collected in the following circumstances, including:
a. During communications between individuals and our staff (including in person and over the telephone), through text messages you send us, through written forms through which you provide information and via the internet
b. When you telephone us or visit our website and make an enquiry to which a later response is requested and to do so requires your contact details
c. In communications with landlords, tenants, leasing agents and council officials
d. When you enter into a contract with us for goods or services
e. When you pay for goods or services with methods other than cash
f. When you conduct credit checks though credit reporting bodies or various public domain databases
g. When we make enquires through ASIC, Centrelink or the Titles Office
h. When liaising with insurers, for the purposes of considering, processing and administering claims
i. When you ask to be included on a marketing distribution list
j. When evaluating job applicants and personnel, including their contact details, employment history and educational qualifications. This may include ‘sensitive information’ as defined in the Privacy Act. Further details about this Policy and practices for job applicants will be available at the time of application
6. Digital Services
Collection of Digital Information
When you access our website or digital services, we may collect information about your interaction with our platforms. This may include your IP address, browser type, device information, pages visited, time spent on pages, referring URLs, and other analytical data.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyse website performance, and support our marketing activities. Cookies may:
• Store your preferences and settings
• Enable core website functionality
• Help us understand how our website is used
• Support security and fraud prevention
• Assist in delivering relevant advertising
You can control or disable cookies through your browser settings. However, disabling cookies may limit the functionality of our website.
Google Analytics and Advertising Features
We may use tools such as Google Analytics and associated advertising features to better understand user behaviour and improve our services.
• Our website uses advertising cookies, including those provided by Google
• Data collected may be used for analytics, remarketing, and advertising purposes
• Your activity on our website may be linked with your Google account, where you are logged in and have enabled personalised advertising
• We and third parties may use this information to display relevant advertisements across other websites
You can manage how your data is used by Google, including controlling advertising personalisation or deleting activity, through your Google account settings (such as Ads Settings and My Activity).
Third-Party Services and Data Sharing
We may share limited digital data with trusted third-party service providers (such as analytics and advertising partners) to support website functionality, performance monitoring, and marketing. These providers are required to handle your information in accordance with applicable privacy laws.
Links to External Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any external sites they visit.
Consent
By using our website and digital services, you consent to the collection and use of your information as described in this Privacy Policy. Where required by law, we will seek your consent before placing certain cookies or collecting specific types of data.
Interaction with Minors
Children are not eligible to use our services unsupervised and we ask that children (under the age of 18) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.
7. Disclosure
1. Information shall be disclosed for the purpose for which it has been collected and may only be disclosed to Steamatic and its associated entities. It may only be used for the purpose intended under the Policy. This may include insurers and other agreed third parties that assist in the continuity of services. Third parties may include:
a. Organisations who carry out credit, fraud and other security checks
b. Subcontractors carrying out works for and on behalf Steamatic
c. Third party software providers who store details of customer accounts for us or who provide other IT services.
2. We may also disclose your personal information to third parties outside of Steamatic and its associated entities in the following instances:
a. Where we have express permission to do so
b. Where it can reasonably be inferred from the circumstances that you consent to the disclosure to third parties
c. If Steamatic or substantially all its respective assets are acquired by a third party, in which case personal information which the company may hold about customers may be one of the transferred assets (subject to the same constraints on use and disclosure as under the Policy)
d. If the company is bound to disclose your personal information to comply with any legal obligation, or in order to apply our terms and conditions, or to protect the rights property or safety of our staff or customers.
3. Security of personal information - The company will take reasonable steps to protect your personal information, including internal and external security, restricting access to personal information to those who may need to know, maintain techno logical products to prevent unauthorised computer access and regularly reviewing our technology to maintain security.
4. What do we do if there is a data breach? In the event of a data breach, such as the unauthorised loss, use or disclosure of personal information, we will assess and respond in line with our applicable policies and procedures, which incorporate the requirements contained in the Privacy Act and the APPs. Pursuant to our obligations under the Privacy Act and the APPs, we will notify you where your personal information is involved in an eligible data breach that is likely to result in serious harm. Such notification will also include making recommendations about the steps you should take in response to the breach. Where required by law, the Australian Privacy and Information Commissioner will also be notified of an eligible data breach.
5. Questions and concerns, access to/correction or updating of your personal information - You have the right to access the personal information the company may possess about you (with some exceptions) to find out the information held and/or correct it.
To obtain a copy of the personal information we hold about you, please write to us at:
The Privacy Officer
Courtney Rowe | Steamatic 10-11 Walker Street | BRAESIDE VIC 3195
Please provide sufficient details about the information in question to help us locate it. We will then use commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action within a reasonable time.
If you are not satisfied with the outcome, then you may contact the Office of the Australian Privacy Commissioner: Office of the Australian Information Commissioner Website: www.oaic.gov.au Phone: 1300 363 992
6. We may modify, alter or otherwise update the Policy at any time. We will post revisions on our website and encourage you to review the Policy from time to time.
8. Resources Allocation
Adequate resources, including financial, human, and technological resources, will be allocated to support the effective management of our Privacy Policy data protection requirements.
This policy is endorsed by senior management and will be reviewed regularly to ensure its relevance and effectiveness.
Reviewed by Courtney Rowe HR & WHS Manager 02/09/2025
Endorsed by Will Threlfall CEO 02/09/2025