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At Steamatic Australia, we understand how overwhelming it can be to face the aftermath of a fire or flood in your home or business. If you've experienced a disaster, contacted your insurance company, and received instructions to leave the property, you're on the right track. However, before you evacuate, there are a few crucial tasks that can help secure your space, safeguard important information, and make the restoration process more efficient.

Please note: Only carry out the following steps if it is safe to enter the property. Always follow the guidance of emergency services or your insurance company, and if there’s any doubt about the safety of re-entering, wait until professionals confirm that it is safe to proceed.

1. Gather Essential Identification and Important Documents

If it’s safe to access, collect essential identification documents, financial records, and any other critical paperwork that could be needed during the restoration period. This may include passports, insurance documents, medical records, or property deeds.

  • Tip: If these documents are slightly damp, lay them out in a cool, dry place to prevent further damage. Avoid placing items directly on heaters, as this may warp or damage them further.

2. Document the Damage

Begin by photographing or videoing the damage. Detailed records of the affected areas and items provide essential evidence for your insurance claim and help our restoration team understand the scope of work needed to return your property to its pre-disaster state.

  • Tip: Take clear, wide shots of each room and close-ups of significant damage. If possible, also make notes of any items that are particularly valuable.

3. Fridge and Freezer: Photograph and Clear Out

Food can spoil quickly in an environment compromised by fire or flood, and a spoiled fridge or freezer can lead to unpleasant odours and bacterial growth.

  • Action: Take photos of the fridge and freezer contents for insurance purposes, then dispose of any perishable items. This small step prevents further issues and odours that can arise from spoiled food.

4. Turn Off Utilities

Ensuring that the water, gas, and electricity are switched off minimises further damage and prevents potential hazards in an already unstable environment.

  • Reminder: If you’re unsure how to shut these off, consult with a professional or utility provider. Avoid interacting with electrical systems if there’s water damage in the area.

5. Address Dirty Dishes and Food Remnants

Items with food residues can quickly attract pests, which may create additional issues in the restoration process.

  • Action: Snap a quick photo of these items, then clear away any dishes or open food containers to prevent unwanted visitors. This helps ensure a cleaner and safer environment for our technicians and reduces contamination risks.

Final Thoughts

By taking these proactive steps, you're helping streamline the restoration process, making it easier for our team to restore your property to normal. At Steamatic Australia, we’re committed to providing prompt, professional assistance when you need it most.

For more information on how we can help with fire or flood restoration, feel free to reach out 24/7. We're here to support you every step of the way.

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