When a deceased tenant was tragically discovered inside a residential property, Steamatic Cairns was called in to provide specialist trauma cleaning. The property had been left with hazardous biological residues and persistent odours, creating an unsafe environment. Working with care, discretion, and under strict hazardous cleaning protocols, our team meticulously restored the property. This included thorough structural cleaning and careful management of the contents, all carried out on behalf of the insurer to ensure a safe, fully restored home.

• Hazardous biological residues required specialist trauma cleaning procedures.

• Strong odour infiltration due to the time lapse between the incident and the first inspection
  Smoke staining was present on some internal walls

• Fly infestation caused by the delay between the incident and Steamatic’s attendance, resulting in the transfer of blood and body fluids throughout the property

• Requirement to safely remove and dispose of affected contents while retaining certain items as requested by the insurer

• Compliance with IICRC trauma and biohazard cleaning standards, ensuring the property was safe for reinstatement

Steamatic’s IICRC-trained technicians implemented a comprehensive trauma remediation program, including:

• Contents Management – Inventory and removal of all tenant contents, with select items (white goods and furniture items) cleaned and relocated as directed by the homeowner. The remaining items were disposed of under hazardous waste protocols.

• Hazardous Cleaning & Decontamination – Use of full PPE and hazardous cleaning methods to sanitise all affected areas, including walls, ceilings, floors, cabinetry, and bathrooms.

• Odour Control – Deployment of a hydroxyl machine for odour neutralisation, combined with fogging using enzyme-based odour removal products.

• Stain Encapsulation & Deodorisation – Surfaces were treated, cleaned, and encapsulated with stain-blocking paint where required, ensuring long-term odour and residue control.

• Final Sanitisation – All hard floors deep-cleaned and sanitised, ensuring the property was safe for builder reinstatement.

• Property was fully decontaminated and sanitised to IICRC standards

• Biological hazards and insect contamination were safely removed and disposed of
  Odours neutralised, leaving the property ready for insurer review and builder reinstatement

• Insurer provided with clear reporting for both structural works and contents disposal/retention

The team at Steamatic Cairns have extensive experience in trauma and biohazard cleaning, delivering sensitive, discreet, and compliant remediation services. With IICRC accreditation, industry-leading equipment, and a dedicated team of restoration professionals, we are trusted by insurers, builders, and property managers to restore properties to safe and habitable condition.