In the early hours of the morning, a burst flexi pipe in a residential laundry caused significant water damage. Multiple rooms were affected, including carpeted, tiled, and premium timber parquetry flooring.

Having experienced Steamatic Bendigo’s service before, the Insured immediately requested their involvement. While the insurance claim was still being activated, Steamatic Bendigo was engaged privately to respond without delay.

The Challenge

• Water damage occurred at around 1 am, spreading across several flooring types.

• The high-value parquetry timber flooring—costly in both materials and labour to reinstate—was already showing signs of cupping when Steamatic Bendigo’s Operations Manager attended the site.

• Without intervention, the damage could have escalated, leading to full flooring replacement and lengthy reinstatement delays.

The Solution

• Steamatic Bendigo attended the property the next day to assess and begin restoration.

• The parquetry risk was flagged immediately with the insured’s insurance company, ensuring all parties were aligned from the outset.

• A steady, controlled drying program, including acclimation drying, was applied and closely monitored for four weeks.

• Steamatic Bendigo collaborated with the flooring specialist and builder so the parquetry could be sanded and resealed, rather than replaced entirely.

The Outcome

• Over 60sqm of high-value parquetry was restored instead of replaced, which prevented major delays to reinstatement.

• The internal insurance assessor commended Steamatic Bendigo’s proactive approach, noting that early escalation of the parquetry risk was critical to the result.

• The Insured’s confidence in Steamatic Bendigo was strengthened, reflecting the value of consistent service excellence.

Through rapid response, specialist drying methods, and transparent communication, Steamatic Bendigo preserved the high-value parquetry flooring. The result delivered major financial savings, a smoother recovery for the Insured, and the added environmental benefit of keeping this beautiful flooring out of landfill.