When an upstairs ceiling pipe failed in a double-storey home in Epping, Victoria, the resulting water damage spread rapidly through walls and floors, leaving the property in urgent need of restoration.
The property owners faced the possibility of further ceiling collapse, ruined interiors, and mould growth.
Steamatic Brimbank responded quickly, transforming what could have been a prolonged and costly disaster into a controlled and expertly managed restoration.
The Challenges
The upstairs ceiling had partially collapsed, with further sections bowing and at risk of failure.
Water had travelled through the walls, flooring, and into the ground floor ceiling.
Extensive saturation left the property highly vulnerable to secondary damage, particularly mould growth.
Immediate action was required to stabilise the property, minimise further damage, and protect the occupants.
Our Solution
Steamatic Brimbank mobilised quickly to mitigate the damage:
Our technicians attended promptly and liaised with the insurer to secure approvals, allowing restoration works to begin without delay.
Damaged carpet, skirting boards, and compromised ceiling sections were safely removed.
Advanced drying equipment was installed and monitored to ensure moisture levels were safely reduced.
All works were completed in line with IICRC S500 standards, ensuring compliance and best practice in water restoration.
The Outcome
Despite extensive water saturation, Steamatic Brimbank successfully:
Prevented mould growth.
Restored and saved critical areas, including the bathrooms and kitchen.
Returned the property to a safe, dry condition within industry standards.
This case demonstrated the importance of early intervention, technical expertise, and clear communication with insurers in protecting both the property and policyholder.