FAQs | Steamatic Australia | Restoration Specialists

Water Damage Restoration

What causes water damage in homes or businesses?

Water damage in homes or businesses can result from various sources, including burst pipes, leaking roofs, appliance malfunctions, and natural disasters like floods or storms.

How quickly should I respond to water damage?

It is crucial to respond to water damage promptly to prevent further structural damage and mould growth. Steamatic Australia can be onsite within 24 hours of being made aware of the incident.

Can I handle water damage clean up on my own?

While minor water damage clean up can be attempted, it’s advisable to seek professional assistance for thorough restoration. DIY efforts may not address hidden moisture pockets, leading to mould growth and structural issues later.

What steps do you take in water damage restoration?

Our water damage restoration process includes a thorough assessment, and if necessary, water extraction, drying, dehumidification, sanitisation, and restoration of damaged areas and belongings. We utilise advanced equipment and techniques to ensure an efficient restoration.

How long does water damage restoration typically take?

The duration of water damage restoration varies depending on the extent of damage and the specific circumstances. Our team strives to complete the restoration process promptly without compromising quality.

Is it safe to stay in my home during water damage restoration?

Depending on the severity, it may be necessary to temporarily vacate the premises for safety reasons. Our technicians will assess the situation and advise accordingly.

Will my insurance cover water damage restoration services?

Many insurance policies cover water damage restoration services. Although it is best to contact your insurance provider for specific details regarding your policy. Our team partners with the largest insurers in Australia to ensure a seamless claims process, providing assessment documentation directly to insurers to facilitate a smooth process.

What equipment do you use for water damage restoration?

We utilise state-of-the-art equipment such as water extractors, dehumidifiers, air filters, moisture readers, and thermal imaging cameras to effectively mitigate water damage and restore affected properties.

Do you offer emergency water damage restoration services?

Yes, we understand that water damage can occur at any time, which is why we offer 24/7 emergency water damage restoration services. Our rapid response team is ready to assist you whenever you need us.

How do you prevent mould growth after water damage restoration?

Our comprehensive water damage restoration process includes thorough drying and dehumidification to prevent mould growth. We also apply antimicrobial treatments as needed to inhibit mould and bacteria growth.

Will my belongings be salvageable after water damage?

Our certified technicians utilise advanced restoration techniques to salvage as many belongings as possible after water damage. We prioritise salvaging items of sentimental or monetary value.

Do you offer water damage inspection services?

Yes, we provide thorough water damage inspections to assess the extent of damage and develop a customised restoration plan.

What sets Steamatic Australia apart from other water damage restoration companies?

At Steamatic Australia, we combine decades of experience with cutting-edge technology and a commitment to customer satisfaction. Our certified technicians strive for restoration excellence.

Can you provide references or testimonials from previous water damage restoration projects?

Absolutely, we have a portfolio of successful water damage restoration projects and satisfied clients. Contact us to request references or testimonials from our previous customers.

What certifications and training do your technicians have for water damage restoration?

Our technicians undergo rigorous training and hold certifications from reputable organisations such as the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and the Restoration Industry Association (RIA). You can trust our team to handle your water damage restoration needs with expertise and professionalism.

How do I know when my property is completely dry?

We use advanced tools like moisture meters, thermal imaging, and hygrometers to ensure your property is completely dry. After thorough inspections and post-drying checks, we’ll confirm when the drying process is fully complete.

When are air filters and dehumidifiers used?

Air filters and dehumidifiers are crucial tools used in the restoration process, particularly in situations involving water damage. Air filters are used to enhance airflow and facilitate evaporation by directing air across surfaces, expediting the drying process. They are strategically placed to target wet areas and promote efficient moisture removal. On the other hand, dehumidifiers extract excess moisture from the air, reducing humidity levels and aiding in the drying process. They are useful in enclosed spaces or areas with high humidity levels where natural evaporation may be insufficient. Together, air filters and dehumidifiers form a powerful combination, accelerating the restoration process and helping to prevent further damage such as mould growth.

My wood floors are wet and buckling. Will they have to be replaced?

Due to advanced technology and equipment, solid wood flooring can be successfully restored in several cases. Steamatic Australia can be onsite to make an assessment within 24 hours of being notified.

What about my furniture that has become wet from a water damage incident?

Depending on the type of furnishings and the extent of damage some can be successfully restored. Our professionals will assess the damage and advise accordingly.

My property experienced water damage and now there is a funny smell?

Water damage can cause odours due to wet materials and normal soiling. These can usually be eliminated once the area is dried and cleaned.

My ceilings are wet. What needs to be done?

Depending on the contamination level of the water intrusion, most ceilings can be dried as long as the material has not expanded or released from the structural supports. Your Steamatic professional will provide a close inspection and advise you on what can be done.

Should I open the windows to help the drying process?

Not unless your Steamatic professional indicates the outside air is warm and dry enough to assist in drying.

Can my carpet be restored after water damage or will it have to be replaced?

Depending on the contamination level of the water intrusion, carpets can be dried a cleaned, your Steamatic professional will inspect the carpet and advise on the best course of action.

What will you do with my rugs?

As per carpets, depending on the contamination level of the water intrusion, rugs can be dried and cleaned, Steamatic will inspect and advise on the best course of action.

Mould Remediation

How can I tell if I have mould in my home or business?

You may notice musty odours, visible mould growth on surfaces, or experience allergy-like symptoms such as sneezing, coughing, or congestion. A Steamatic Australia mould inspection can accurately identify mould presence.

Is mould dangerous to my health?

Yes, mould can pose health risks, especially for individuals with respiratory issues, allergies, or compromised immune systems. Prolonged exposure to mould spores can lead to respiratory problems and other health issues.

What causes mould to grow indoors?

Mould thrives in environments with high humidity levels and moisture. Common causes of indoor mould growth include water leaks, flooding, inadequate ventilation, and high humidity levels.

Can I remove mould myself, or do I need professional help?

While minor mould issues may be addressed with DIY methods, extensive or recurring mould problems require professional remediation. DIY attempts can spread mould spores and pose health risks.

What risks are associated with DIY mould removal?

DIY mould removal can be ineffective and may lead to incomplete removal or the spread of mould spores to unaffected areas. Improper handling of mould can also expose individuals to health risks.

How do you contain mould during the remediation process?

We implement containment measures such as sealing off affected areas, wearing PPE, using negative air pressure, and employing HEPA filtration to prevent mould spores from spreading to other parts of the property.

How long does mould remediation typically take?

The duration of mould remediation varies based on factors such as the extent of mould growth, the size of the affected area, and the complexity of the remediation process. Our team strives to complete remediation efficiently while ensuring thoroughness.

Will mould remediation eliminate all traces of mould?

Our mould remediation process aims to remove visible mould growth and eliminate mould spores to prevent recurrence. While we strive for thorough removal, complete eradication of all mould spores may depend on a number of factors.

What preventative measures can I take to avoid mould growth in the future?

Maintain proper ventilation, address water leaks promptly, keep humidity levels below 60%, use exhaust fans in moisture-prone areas, and ensure proper drainage around the property.

Do you offer mould testing services?

Yes, we offer professional mould testing services to accurately assess mould presence, identify the type of mould present, and determine the extent of mould contamination

Is there a warranty on your mould remediation services?

We stand behind the quality of our mould remediation services. Contact us to enquire about our warranty options for mould remediation.

Can mould return after remediation?

While our remediation process aims to prevent mould recurrence, factors such as persistent moisture issues or new water damage may lead to mould regrowth. We recommend addressing underlying moisture problems to prevent mould return.

What should I do if I suspect mould in my ventilation system?

Steamatic Australia can assess and address mould growth in your ventilation system. Mould in HVAC systems can spread mould spores throughout the property if not properly remediated.

Do you use environmentally friendly products for mould remediation?

Yes, we prioritise the use of environmentally friendly and safe products for mould remediation whenever possible. Our team follows industry best practices to minimise environmental impact.

Are there any health precautions I should take during mould remediation?

It’s essential to take precautions such as wearing personal protective equipment (PPE) including masks, gloves, and goggles during remediation to minimise exposure to mould spores, and following proper ventilation procedures during remediation.

What Is Mould?

Mould is a naturally occurring organism in our environment but certain types and amounts growing inside our homes can be detrimental to our health.

How big of a problem is mould?

The severity of Mould problems varies. It can cause allergic reactions and more severe health issues, particularly in sensitive individuals. If not remediated, Mould can also damage building materials, especially wood and paper.

What does mould need to grow?

Mould needs moisture, an organic food source (such as wood or paper), and suitable temperatures to grow.

How can I tell if I have mould?

Mould is often detectable by a musty or earthy smell, even if not visible. If you suspect mould, contact Steamatic Australia for an assessment.

What can I do to prevent the growth of mould in my house?

Keep all areas dry and address any water intrusion quickly.

When does mould need to be handled by a professional?

Significant Mould growth typically requires professional remediation. The EPA provides guidelines on this, and some states have specific licensing requirements for remediation professionals.

How do you identify the mould by type?

Identification of Mould types needs to be done by an indoor environmental professional.

Do I need to move out while you are cleaning up the mould?

Usually, the affected areas are contained, so moving out is not necessary in most cases.

Will my insurance pay for mould remediation?

Many insurance policies cover mould remediation. Although it is best to contact your insurance provider for specific details regarding your policy. Our team partners with the largest insurers in Australia to ensure a seamless claims process, providing assessment documentation directly to insurers to facilitate a smooth process.

Fire Restoration

What steps should I take immediately after a fire in my home or business?

After a fire, prioritise safety by evacuating the property and contacting emergency services. Avoid entering the building until it is deemed safe by authorities. Notify your insurance provider and seek professional fire restoration assistance promptly.

How soon can you begin fire restoration after the fire has been put out?

We can begin fire restoration as soon as the property is deemed safe by fire officials. Our rapid response team is available 24/7 to assess the damage and initiate restoration efforts promptly.

Can you salvage items damaged by fire?

Yes, our skilled technicians utilise specialised techniques and equipment to salvage as many items as possible after fire damage. We prioritise the restoration of sentimental or valuable belongings whenever feasible.

Do you handle smoke damage as part of fire restoration?

Yes, smoke damage is a critical aspect of fire restoration. Our comprehensive restoration process includes cleaning and deodorisation to remove smoke residue and odours from walls, ceilings, furniture, and other surfaces.

Will the odour of smoke be completely removed during restoration?

Our goal is to eliminate smoke odours completely during the restoration process. We utilise advanced BioSweep® technology with photocatalytic oxidation to neutralise smoke odours and restore a clean indoor environment.

How do you clean walls and ceilings affected by smoke damage?

We employ specialised cleaning techniques, tools and microbial agents to remove smoke residue from walls and ceilings effectively. Our team ensures thorough cleaning of surfaces.

Do you provide board-up services for damaged windows and doors?

Yes, we offer make-safe services to secure damaged windows and doors, prevent further property damage, and protect against unauthorised entry during the restoration process.

Will my insurance cover fire restoration services?

Many insurance policies cover fire damage restoration services. Although it is best to contact your insurance provider for specific details regarding your policy. Our team partners with the largest insurers in Australia to ensure a seamless claims process, providing assessment documentation directly to insurers to facilitate a smooth process.

Can you repair structural damage caused by the fire?

We do not repair structural damage per se but we can restore structures impacted by fire. If the structure is deemed unrestorable a builder will be appointed for the works.

How do you handle water damage from firefighting efforts?

We address water damage from firefighting efforts as part of our comprehensive fire restoration process. Our team utilises advanced water extraction, drying, and dehumidification techniques to mitigate water damage and prevent secondary issues like mould growth.

Do you offer emergency response services for fire damage?

Yes, we provide 24/7 emergency response services for fire damage restoration. Our rapid response team is ready to assist you anytime, day or night, to minimise further damage and begin the restoration process promptly.

Can you assist with insurance claims for fire damage restoration?

Absolutely, we can assist the insurance claims process by providing detailed documentation and restoration plans. and communication with your insurance provider. Our goal is to make the claims process as smooth and stress-free as possible for you.

What certifications do your technicians have for fire restoration?

Our technicians undergo rigorous training and hold certifications from reputable organisations such as the Institute of Inspection, Cleaning and Restoration Certification (IICRC) for fire restoration. You can trust our team to handle your fire restoration needs with expertise and professionalism.

Can you provide an estimate for fire restoration costs?

Yes, we provide transparent and detailed estimates for fire restoration costs based on the extent of damage and required restoration services. Contact us for a personalised estimate tailored to your specific needs.

How long does fire restoration typically take?

The duration of fire restoration varies depending on the extent of damage, size of the property, and specific restoration requirements. Our team works efficiently to complete restoration while ensuring thoroughness and quality craftsmanship.

How long will fire restoration take?

This will vary depending on the amount of soot contamination and severity, your Steamatic Australia Assessment Manager can give you a better idea of the time required to restore the property.

Can I clean smoke and soot damage myself?

You may want to clean some specific delicate personal items; however our specially formulated cleaning products are designed to remove the soot and odour unlike over the counter products you could purchase.

Are there any safety concerns with fire restoration?

The residues from a fire, soot and smoke from burned materials could be hazardous.

Do I need to move out during this process?

This will depend on the amount and degree of damage, the structure may not be liveable, you would need to discuss with your insurance provider regarding additional living arrangements.

Will I need to find my own contractors to complete fire remediation works?

You can make that decision. However, your insurance provider can usually recommend qualified contractors. We work with several of the largest insurance providers in the country and can provide you with a list of our references.

Will my belongings need to be moved out of the building for fire remediation to occur?

This will depend on the severity of any structural damage; in some instances we can move contents to other areas of your home.

Will I have Access to my belongings If you store them for me?

Yes, we would ask you to schedule a time, so that one of our representatives can meet you at our facilities.

What About Special Items? Artwork, China, Heirlooms, Etc.

Our personnel are trained and certified to handle certain delicate items, however special artwork, etc. may need to be restored by a third-party art conservator.

Flood Restoration

What is the difference between flood damage and water damage?

Flood damage specifically refers to water damage caused by flooding from external sources such as heavy rain, storm surges, or overflowing rivers. Water damage, on the other hand, encompasses any form of water intrusion, such as leaks, burst pipes, or internal flooding.

How quickly should I respond to flood damage?

It is crucial to respond to flood damage promptly to mitigate further damage and prevent mould growth. Notify your insurance provider immediately and document the damage. Once allocated, Steamatic Australia can be onsite within 24 hours to extract water and begin the restoration process.

Will my insurance cover flood damage restoration?

Flood damage restoration coverage depends on your insurance policy. While standard homeowner’s insurance typically does cover flood damage, some flood insurance policies may not provide coverage for flood-related restoration expenses. It is best to contact your insurance provider for specific details regarding your policy. Our team partners with the largest insurers in Australia to ensure a seamless claims process, providing assessment documentation directly to insurers to facilitate a smooth process.

What steps do you take in flood damage restoration?

Our flood damage restoration process includes assessment, water extraction, drying, dehumidification, cleaning, sanitisation, and restoration of affected areas and belongings. We utilise advanced equipment and techniques to ensure thorough restoration.

Can flood damage lead to mould growth?

Yes, flood damage can lead to mould growth if not addressed promptly and properly. Mould thrives in moist environments, and flood-damaged properties provide ideal conditions for mould growth.

Do you offer emergency flood damage restoration services?

Yes, we provide 24/7 emergency flood damage restoration services to address urgent situations promptly. Our rapid response team is available to assist you anytime, day or night.

How do you assess the extent of flood damage?

We conduct thorough assessments to determine the extent of flood damage, including inspecting affected areas, measuring moisture levels, and identifying structural damage. This assessment guides our restoration plan.

Can you salvage furniture and belongings damaged by flooding?

Yes, we employ specialised techniques and equipment to salvage furniture and belongings after flooding. Our goal is to restore items to their pre-event condition whenever feasible.

What equipment do you use for flood damage restoration?

We utilise state-of-the-art equipment such as water extractors, industrial-grade dehumidifiers, air filters, moisture meters, and thermal imaging cameras to effectively mitigate flood damage and restore affected properties.

Do you offer temporary storage for salvaged items during restoration?

Yes, we provide temporary storage solutions for salvaged items during the restoration process. Our secure facilities ensure the safety and protection of your belongings until restoration is complete.

Will my home or business be safe to inhabit during flood restoration?

Depending on the extent of damage and restoration activities involved, it may be unsafe to inhabit the property during flood restoration. Our technicians will assess the situation and advise you accordingly to ensure safety.

Can you provide an estimate for flood damage restoration costs?

Yes, we provide detailed estimates for flood damage restoration costs based on the extent of damage, required restoration services, and specific needs of your property. Contact us for an assessment and estimate.

How do you handle sewage backup during flood restoration?

We employ specialised techniques and equipment to safely handle sewage backup during flood restoration, including sewage extraction, disinfection, deodorisation, and proper disposal according to health and safety regulations.

Are your flood restoration technicians certified and trained in the latest techniques?

Yes, our flood restoration technicians undergo extensive training and hold certifications from reputable organisations such as the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and the Restoration Industry Association (RIA). Steamatic has a world class training academy for its teams. You can trust us to deliver quality restoration services using the latest techniques and industry best practices.

Contents Restoration

What exactly does contents restoration entail?

Contents restoration involves the cleaning, repair, and restoration of personal belongings and contents damaged in disasters such as fire, water, flood or mould damage. This process aims to salvage and restore items to their pre-event condition whenever possible.

How do you determine which items are salvageable after a disaster?

Our experienced technicians conduct detailed assessments to determine the salvageability of items based on factors such as the extent of damage, material composition, sentimental value, and restoration feasibility. We prioritise salvaging items with sentimental or high-value significance whenever feasible.

Can you provide temporary storage for my belongings during the restoration process?

Yes, we offer secure temporary storage facilities to safeguard your belongings during the restoration process. Our facilities are equipped with advanced security measures to ensure the protection and integrity of your items.

Do you handle cleaning and restoration for delicate or sentimental items?

Absolutely, we specialise in cleaning and restoring delicate or sentimental items with the utmost care and attention to detail. Our technicians are trained in specialised techniques to preserve the integrity and value of these items during restoration.

How do you ensure the security of my belongings during contents restoration?

We prioritise the security of your belongings throughout the restoration process. Our facilities are equipped with surveillance cameras, security patrols, access controls, and inventory tracking systems to ensure the safety and security of your items at all times.

Do you offer pack-out and pack-back services for contents restoration?

Yes, we provide comprehensive pack-out and pack-back services to carefully pack, transport, and return your belongings during the restoration process. Our team handles the entire process efficiently and professionally to minimise disruption and ensure the safe return of your items.

What types of damage do you specialise in repairing for contents?

We specialise in repairing various types of damage to contents, including fire damage, water damage, mould damage, smoke damage, odour removal, and more. Our comprehensive restoration services address a wide range of damage to restore your belongings to their pre-event condition.

How do you handle electronics and appliances during contents restoration?

We utilise specialised techniques and equipment to safely clean, decontaminate, and restore electronics and appliances damaged in disasters. Our technicians follow industry best practices to ensure the safe and effective restoration of these items.

Can you restore documents and important paperwork damaged in a disaster?

Yes, we offer document restoration services to salvage and restore documents, important paperwork, books, photographs, and other paper-based items damaged in disasters. Our vacuum freeze dryers help preserve the integrity and legibility of these items.

Do you provide inventory management services during contents restoration?

Yes, we provide detailed inventory management services to track and document the status of your belongings throughout the restoration process. Our inventory management system ensures transparency, accountability, and peace of mind for our clients.

Are your contents restoration methods environmentally friendly?

Yes, we prioritise more sustainable practices in our contents restoration methods whenever possible. We utilise suitable cleaning products, sustainable restoration techniques, and responsible disposal practices to minimise the environmental impact.

Can you handle restoration for artwork and collectibles?

Yes, we specialise in the removal of contaminants on artwork, collectibles, and other high-value items, left behind after disaster events. We handle items with expertise and care. Our technicians are trained in delicate restoration techniques to preserve the integrity and value of these items.

How do you ensure the privacy of personal items during restoration?

We respect the privacy of personal items and ensure confidentiality throughout the restoration process. Our technicians adhere to strict privacy protocols and handle personal items with the utmost discretion and professionalism.

Can you provide references or examples of previous contents restoration projects?

Yes, we can provide references or examples of previous contents restoration projects upon request. Our portfolio showcases our expertise, quality of work, and commitment to customer satisfaction in contents restoration.

What sets your contents restoration services apart from others in the industry?

Our contents restoration services stand out due to our extensive experience, advanced techniques, personalised approach, and commitment to excellence. We prioritise customer satisfaction, integrity, and quality craftsmanship in every restoration project we undertake.

FAQ’s for Insurance Providers

Can you provide details about the benefits of partnering with Steamatic Australia as a preferred supplier?

1. Priority Access: Enjoy priority response for emergency restoration projects, ensuring consistent workflow and an assurance that a team will be on the ground within a 24 hour window.
2. Streamlined Communication: Benefit from our streamlined communication and a dedicated point of contact, facilitating efficient collaboration and quick resolution of any inquiries or issues.
3. Quality Assurance: Rest assured knowing that your work aligns with industry-leading standards and best practices, with rigorous quality assurance measures in place to uphold our commitment to excellence.
4. Flexible Partnerships: Benefit from flexible partnership arrangements tailored to your specific needs and preferences, ensuring a mutually beneficial relationship.
5. Continuous Improvement: Participate in ongoing feedback sessions and performance evaluations to drive continuous improvement and optimise the partnership experience for both parties.

What is the typical response time for emergency restoration services from Steamatic Australia?

The typical response time for emergency restoration services from Steamatic Australia is rapid and prioritised. We understand the urgency and critical nature of restoration needs, especially in emergency situations. Our dedicated team aims to respond promptly to all emergency restoration calls and will be onsite within 24 hours of receiving the request. 
Our efficient response time is made possible by our strategically located branches and our commitment to maintaining a highly responsive and agile operation. We prioritise the safety and security of our clients’ properties and possessions, aiming to mitigate further damage and restore normalcy as swiftly as possible. 
Rest assured, when you partner with Steamatic Australia for emergency restoration services, you can rely on our prompt response and efficient action to address your restoration needs effectively

HVAC Air Duct Cleaning

Is air duct cleaning expensive?

The cost of air duct cleaning can vary depending on the size of your property, the number of diffusers, and the number of HVAC units. For an accurate quote, please contact us with these details, and we’ll provide a comprehensive estimate.

How long will it take to have my air ducts cleaned?

The duration of the cleaning process typically depends on the size of your property and the number of HVAC units and diffusers. In most cases, it takes less than a day to complete the cleaning.

How often do I need to have my air ducts cleaned?

The National Air Duct Cleaning Association (NADCA) recommends inspecting your air ducts every two years and cleaning them if there is visible build-up of dirt and debris. Additionally, it is advisable to inspect and clean the HVAC coils annually.

Do I need to do anything prior to the HVAC Technician arriving to prepare?

Yes, please remove any fragile items from areas where the technician will need access, especially around the diffusers. This will help ensure the safety of your belongings and allow the technician to work efficiently.

Can I be home while the cleaning is performed?

Yes, you can be home during the cleaning process. Our technicians work efficiently and respectfully to minimise any disruption to your daily routine.

Why should I invest in having my air ducts cleaned?

Investing in air duct cleaning can significantly improve your indoor air quality, providing a healthier environment. Additionally, clean air ducts allow your HVAC system to operate more efficiently, potentially reducing your energy bills and extending the life of your equipment.